Your privacy matters to luck96. This policy explains exactly what personal data we collect from Pakistani players, how we use it, who we share it with, and the rights you hold over your own information.
Six core commitments that define how luck96 handles your personal information every single day.
luck96 collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not harvest information beyond what our platform genuinely requires to function safely.
luck96 does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with service providers directly necessary for platform operations — payment processors, KYC verification partners, and fraud-prevention systems — all under strict contractual data-protection obligations.
All data transmitted between your browser and luck96's servers is protected by SSL/TLS encryption. Sensitive fields — including passwords and payment details — are encrypted at rest using industry-standard cryptographic protocols. No plain-text credentials are stored anywhere on our systems.
You have meaningful control over your data on luck96. You can access, correct, export, or request deletion of your personal information at any time by contacting our support team. Marketing communications can be opted out of with a single click from your account settings or from any email we send.
This Privacy Policy is written in plain, readable English — not buried in legalese that nobody actually reads. We tell you clearly what data we collect, why we collect it, and what happens to it. If our practices change in any material way, we will notify you before the changes take effect.
luck96 does not hold your data indefinitely. Specific retention periods apply to each category of personal data, aligned with regulatory requirements and our legitimate operational needs. Once the retention period expires, data is securely deleted or anonymised in accordance with our internal data lifecycle policy.
This Privacy Policy ("Policy") describes how luck96 ("luck96", "we", "us", "our"), operator of the online gaming platform accessible at luck96.vip ("the Platform"), collects, processes, stores, and protects the personal data of users ("you", "your") who register accounts, visit the Platform, or otherwise interact with our services.
This Policy applies to all personal data collected through the luck96 website, mobile-optimised site, live chat system, email correspondence, and any other channel through which you interact with luck96. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
luck96 processes personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality. We are committed to handling the personal information of Pakistani players — across Karachi, Lahore, Islamabad, Faisalabad, and beyond — with the utmost care and respect.
When you create a luck96 account, we collect the following information:
As part of our Know Your Customer (KYC) obligations, we may collect and process copies of:
To process deposits and withdrawals in PKR, luck96 collects:
luck96 does not store full card numbers or CVV codes. Payment card processing, where applicable, is handled exclusively by PCI-DSS compliant third-party payment processors.
To deliver and improve our gaming services, luck96 automatically records:
When you contact luck96 through live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and the nature of any queries or complaints raised. This data is used for quality assurance, dispute resolution, and regulatory compliance purposes.
luck96 uses the personal data it collects for the following purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration & management | Registration data, communications data |
| Age & identity verification (21+ KYC) | Registration data, KYC documents |
| Processing deposits & withdrawals in PKR | Financial & transaction data, KYC documents |
| Delivering casino, sports betting & slot games | Registration data, gameplay data |
| Fraud detection & anti-money laundering (AML) | All categories as required |
| Responsible gaming monitoring & intervention | Gameplay data, registration data |
| Customer support & dispute resolution | Communications data, transaction data |
| Personalised promotions & bonus offers | Gameplay data, registration data (with consent) |
| Platform analytics & performance improvement | Behavioural data (anonymised where possible) |
| Regulatory reporting & legal compliance | All categories as legally required |
luck96 will not use your personal data for any purpose beyond those listed above without first obtaining your explicit consent, except where required to do so by applicable law or regulation.
luck96 processes your personal data on one or more of the following legal grounds:
You have the right to withdraw consent at any time where consent is the basis for processing. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
luck96 shares personal data with carefully selected third-party service providers who assist in delivering our platform. These include:
All third-party service providers are contractually bound to process luck96 user data only for specified purposes, to implement appropriate security measures, and to comply with applicable data protection standards.
luck96 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or regulatory direction. We will only disclose the minimum data necessary to satisfy the legal requirement and, where permitted, will notify the affected user of such disclosure.
Cookies are small text files placed on your device when you visit luck96.vip. They allow the platform to remember your preferences, maintain your login session, and collect anonymous analytics data to help us understand how players use our site.
Upon your first visit to luck96.vip, you will be presented with a cookie consent notice. Strictly necessary cookies are enabled by default. All other cookie categories require your explicit consent before being activated. You can review and adjust your cookie preferences at any time via the Cookie Settings link in the site footer.
You may also control cookies through your browser settings, noting that disabling all cookies may impair your ability to log in or access certain platform features.
luck96 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
luck96 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulation. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Regulatory & AML compliance |
| KYC documents (CNIC, passport) | Duration of account + 5 years post-closure | Legal obligation |
| Transaction & financial records | 7 years from transaction date | Financial record-keeping requirements |
| Gameplay & betting history | Duration of account + 2 years post-closure | Dispute resolution & responsible gaming |
| Customer support communications | 3 years from last interaction | Quality assurance & dispute resolution |
| Marketing preference data | Until consent withdrawn or account closed | Consent-based processing |
| Analytics & behavioural data | 26 months (anonymised after 12 months) | Platform improvement |
Upon expiry of the applicable retention period, luck96 will securely delete or irreversibly anonymise the relevant personal data in accordance with our internal data lifecycle procedures.
As a luck96 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] or via live chat. We will respond within 30 days of receiving a valid request.
You have the right to request a copy of all personal data luck96 holds about you, along with information about how it is used and with whom it is shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations. Note that data we are legally required to retain cannot be deleted until the applicable retention period expires.
In certain circumstances — such as while a data accuracy dispute is pending — you may request that luck96 restrict the processing of your personal data to storage only.
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request its transfer to another controller where technically feasible.
You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, though luck96 may demonstrate compelling grounds that override your objection in specific cases.
luck96 may send you promotional emails, SMS notifications, and on-site messages about bonuses, new games, and special offers — but only where you have provided consent to receive such communications during registration or subsequently through your account preferences.
You can withdraw your consent to marketing communications at any time by:
Opting out of marketing communications does not affect transactional messages — such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts — which are sent as part of the contractual service and cannot be disabled while your account is active.
With your consent, luck96 may use your gameplay history and preferences to personalise the bonus offers and game recommendations you receive. This personalisation is intended to make your luck96 experience more relevant. You can opt out of personalised marketing at any time via your account settings without affecting your access to the platform.
luck96 is strictly an adult gaming platform. Access to real-money gaming is limited to individuals who are 21 years of age or older. luck96 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21.
If luck96 becomes aware that personal data has been collected from a person under 21 years of age — whether through fraudulent registration or any other means — the relevant account will be immediately suspended, all associated data will be flagged for review, and the data will be deleted as soon as it is no longer needed for investigative or legal purposes.
If you believe that a minor has registered on luck96 using false information, please contact us immediately at [email protected] so that we can take prompt action.
The luck96 platform may contain links to third-party websites or services — such as payment provider portals or game studio websites — that are not operated by luck96. When you click on such a link and leave luck96.vip, you are subject to the privacy policy of that third-party site. luck96 has no control over the content, privacy practices, or data handling of third-party sites and accepts no responsibility or liability in connection with them.
We encourage you to review the privacy policy of any third-party site you visit before providing any personal information.
luck96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Where changes are material — meaning they meaningfully affect how we use your personal data or the rights available to you — luck96 will provide at least 7 days' advance notice via on-site announcement and email to your registered address before the changes take effect.
The "Last updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of luck96.vip following any update to this Policy constitutes your acknowledgement of the revised version. If you do not accept the revised Policy, you should close your account before the changes take effect.
If you have any questions, concerns, or complaints about how luck96 handles your personal data, or if you wish to exercise any of the data rights described in Section 9, please contact us through any of the following channels:
Our support team is bilingual in English and Urdu and is available around the clock to assist Pakistani players. We will acknowledge all privacy-related requests within 5 business days and aim to resolve them fully within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant regulatory authority in your jurisdiction.
Your data is safe with us. Join thousands of Pakistani players enjoying cricket betting, live casino, and premium slots — all in PKR, all with bank-grade security behind every session.
21+ only. Please gam ble responsibly. luck96 promotes responsible gaming for all Pakistani players.